FREQUENTLY ASKED QUESTIONS

We provide quality drawing conversion services to all industries, and have successfully completed projects for a diverse list of companies in many industries, such as:

Yes, Hand to CAD is a privately-held company located in Raleigh, North Carolina.

Sure! We customize the conversion to follow each of the specifications the customer provides, as well as the extra features required by the particular job. Hand to CAD provides this service at NO cost to you, compared to many companies increasing prices by over 40% for preferences that should be at the customers discretion.

Yes. By using our Custom-CAD service you can give us your CAD specifications, title-block formats, and any other requirements. We will follow them exactly and deliver CAD files that look the same as if they had been created at your location. When we use your in-house CAD specs we will give you the opportunity to examine the first completed CAD file to check our understanding and implementation of your instructions. Any corrections will then be made on that CAD drawing and the rest of the project.

We produce the high-quality CAD file in the same way as the Full-CAD procedure above. However, we customize the conversion to follow each of the specifications the customer provides, as well as the extra features required by the particular job.

We do not charge for media or standard shipping of CAD files. If a customer needs their drawing prints returned then there are NO shipping costs.

We accept Credit/Debit Card, Paypal, Check and Cash App.

On our home page, there is a Paypal link.  Click the Buy Now button and enter the payment amount.  You will be prompted if you have a Paypal account here.  No worries if you do not!  Click Pay with Debit or Credit Card and enter your Card Details.  

Yes. If you don’t want to receive your completed CAD files by email or FTP download, then we will ship the files on CD to your office at no extra charge. If you need your prints returned then there will be an additional $10 charge for this to cover extra shipping and packaging costs. If you send physical drawings then we suggest you send good quality photocopies that we can discard after conversion. This way your drawings are not away from your office and you don’t need to wait for their return.

For those customers that choose to not receive their completed CAD files by electronic delivery we use UPS as our standard shipping method.

Yes. In fact, this is usually the best way to save time and money and still get the best CAD files possible. You can ship a CD-ROM with raster files or send the files electronically by email attachment or FTP. Email your files (smaller quantities) to [email protected]

We recommend that you do not send fragile or irreplaceable drawings. Instead, you can either supply raster files by email or FTP, or you can send good quality photocopies. Either way, your valuable originals will never leave your office. If you don’t have a large scanner you can get raster scans of your drawings at most reprographic service companies.

When sending physical drawings roll them, don’t fold them, and remove any staples or paperclips. Use a stiff tube to keep them from crushing, and put the tube inside a large drawing envelope that is designed for shipping drawings.

We guarantee all our work to be 100 percent accurate, on-time, and of the highest-quality. If we have made an error we will fix it at no charge.  We do everything to avoid errors including clouding illegible text (this helps the customers know what needs to be updated) and quality checks after each page.

The guarantee lasts forever.

No. The guarantee covers all our work.

It’s very easy. Just tell us what needs to be fixed and we will pull the CAD file from our archive and make the change. Than we will send it to you promptly by email.

CAD files are vector files. They are superior to raster files in many ways. A vector file is “intelligent” and uses precise coordinates that allow for accurate designs and useful calculations. It can be manipulated in many ways using CAD software. It can be printed at any size without loss of resolution.

AutoCAD .dwg, .dxf, and .dwf, as well as Microstation .dgn

We support all of the most widely used PC-based CAD software applications.

Yes, this is often the easiest and fastest way to get your drawings to us. If you have a scanner big enough then you can scan your own drawings and send the raster files to us for conversion to CAD. You can also have your local reprographic service bureau scan your drawings. Once scanned, your raster files can be put on CD-ROM and mailed to Hand to CAD or sent electronically using email attachment or FTP upload.

With FTP and email you can send raster files to Hand to CAD, or receive CAD files from Hand to CAD, without the delay and expense of shipping. Use our upload form to simplify the process! To send raster files by email (best for small quantities) just attach the raster files to an email and send the email to [email protected] Please contact us for wetransfer.com info to send larger files.